Frequently Asked Questions
Cut-off Time for Same Day shipping
All in stock orders placed by 7:30 pm EST will ship out same day. Our goal is to provide second day delivery to most customers within 48 contiguous states.
All printer orders will ship out free ground.
Special Order Items will deliver between 3-5 business days unless otherwise noted.
Tonerworld.com does not currently ship outside the United States.
U.S. GROUND MAP
Approximate Transit Days
Tonerworld.com accepts all major credit cards. To request a terms account, please fax a completed Terms Account Application to (949) 362-9802.
If you order an item that is currently on backorder, you will receive an email notifying you which item is on back order and the estimated time of delivery. All other items you ordered will be shipped. When we receive the backordered item, it will be shipped next day for no additional charge.
If you wish to track your order, click on the Order Tracking link on the My Account drop down (Top Right) or under the Customer Service tab (Bottom Left). Enter the date you ordered and click the tracking link to get the status of your order.
Orders are placed and sent to the distribution center for immediate processing and shipping. Because of this, we can not cancel, add to, or make changes to orders once they are placed. If you do not wish to receive the order, refuse the package at the time of delivery and your account will be credited. We strictly adhere to this policy in order to provide prompt delivery service to our customers.
To access your order history, click the Order Search link in the My Account Tab (Top Right) or under the Customer Service Tab (Bottom Left). Then enter the criteria that you wish to search by order just click the GO button to view all your orders.
- Account Statement
- Supply Closet
- Credit Terms
- Easy On line Returns
- Order History & Tracking
- Preferred Customer saving opportunities
Hyperion Compatible Supples
USING COMPATIBLES & MACHINES WARRANTIES
Federal Law (Magnuson-Mass Warranty Improvement Act) prohibits any company from claiming they can void a machine warranty if you do not purchase OEM brand products. It is illegal for a company to state that using compatible (non-OEM) spplies will void a machine warranty.
All compatible products are sold with a 100% performance satisfaction guarantee. If for any reason you are not completely satisfied with the product's performance, you can request a replacement or return the merchandise. Please view our Return Policy for additional details.
Additional Product Information
For additional product information, call (877) 368-8953 and speak with a Tonerworld.com representative who will assist in your request.
GENERAL WEBSITE HELP
Email firstname.lastname@example.org with questions or concerns regarding website functions.
If you are having trouble finding the supplies you are looking for on our website, please call (877) 368-8953 to speak with a Tonerworld.com representative who will be happy to assist in your search.
MY SUPPLY CLOSET
My Supply Closet holds frequently purchased items for easy reordering. You can set it up so ordering supplies for multiple machines is stress-free. My Supply Closet will help you organize and order supplies easily.
Tonerworld.com appreciates your business and with every order you will have the chance to earn a free gift. For details, click the shopping cart.