Frequently Asked Questions

Cut-off Time for Same Day shipping

All in stock orders placed by 7:30 pm EST will ship out same day. Our goal is to provide second day delivery to most customers within 48 contiguous states.

All printer orders will ship out free ground.

Special Order Items will deliver between 3-5 business days unless otherwise noted.

Tonerworld.com does not currently ship outside the United States.

U.S. GROUND MAP

Approximate Transit Days

SUBMITTING RETURNS

To return merchandise, submit your Tonerworld.com RA Form to obtain your RA number. For additional information, refer to the Tonerworld.com Return Policy.

RETRUN POLICY

For more information about our Return Policy Click Here: Web Returns

PAYMENT METHODS

Tonerworld.com accepts all major credit cards. To request a terms account, please fax a completed Terms Account Application to (949) 362-9802.

BACKORDERED ITEMS

If you order an item that is currently on backorder, you will receive an email notifying you which item is on back order and the estimated time of delivery. All other items you ordered will be shipped. When we receive the backordered item, it will be shipped next day for no additional charge.

TRACKING ORDERS

If you wish to track your order, click on the Order Tracking link on the My Account drop down (Top Right) or under the Customer Service tab (Bottom Left). Enter the date you ordered and click the tracking link to get the status of your order.

ORDER CANCELLATIONS

Orders are placed and sent to the distribution center for immediate processing and shipping. Because of this, we can not cancel, add to, or make changes to orders once they are placed. If you do not wish to receive the order, refuse the package at the time of delivery and your account will be credited. We strictly adhere to this policy in order to provide prompt delivery service to our customers.

ORDER HISTORY

To access your order history, click the Order Search link in the My Account Tab (Top Right) or under the Customer Service Tab (Bottom Left). Then enter the criteria that you wish to search by order just click the GO button to view all your orders.

Benefits

  • Account Statement
  • Supply Closet
  • Credit Terms
  • Easy On line Returns
  • Order History & Tracking
  • Preferred Customer saving opportunities

Hyperion Compatible Supples

USING COMPATIBLES & MACHINES WARRANTIES

Federal Law (Magnuson-Mass Warranty Improvement Act) prohibits any company from claiming they can void a machine warranty if you do not purchase OEM brand products. It is illegal for a company to state that using compatible (non-OEM) spplies will void a machine warranty.

PRODUCT GUARANTEE

All compatible products are sold with a 100% performance satisfaction guarantee. If for any reason you are not completely satisfied with the product's performance, you can request a replacement or return the merchandise. Please view our Return Policy for additional details.

Additional Product Information

For additional product information, call (877) 368-8953 and speak with a Tonerworld.com representative who will assist in your request.

GENERAL WEBSITE HELP

Email websupport@twproto.com with questions or concerns regarding website functions.

SEARCH HELP

If you are having trouble finding the supplies you are looking for on our website, please call (877) 368-8953 to speak with a Tonerworld.com representative who will be happy to assist in your search.

MY SUPPLY CLOSET

My Supply Closet holds frequently purchased items for easy reordering. You can set it up so ordering supplies for multiple machines is stress-free. My Supply Closet will help you organize and order supplies easily.

FREE GIFT

Tonerworld.com appreciates your business and with every order you will have the chance to earn a free gift. For details, click the shopping cart.

Questions? Contact us

FIRST BOOK DONATION

Now with every order, you give a child access to books and encourage reading in America's youth with no cost to you! Tonerworld.com will make a donation from one to four books on your behalf.

COFFEE SUPPLIES

Printing Finally Has It's Perks. We now offer Coffee, Tea and Hot Chocolate for your Keurig machine. We carry all your favorite Keurig K-Cups In boxes of 24.

Testimonials

"I was looking for this brewing machine at Walmart.com but I saw your ad for this Item and clicked on it. Your price is better than theirs on this item so I instinctly thought To purchase from Toner World. It brews one cup of your beverage which is all I need and there is no mess to clean up at the end."

Melody

28 Nov 2014

"The website is quick and responsive to use Inputs and the Information provided is straight forward (offering all return Info etc on the product page rather than requiring me to Jump around the site)."

Colt H

29 Nov 2014